ONLINE STORE RETURNS AND REFUNDS POLICY
Return of goods
Right of withdrawal
The right of withdrawal can be exercised by the customer within 14 days by registered letter with return receipt at the headquarters of ceciliacapuano. com or by certified e-mail to studiocapuano@cert.agenziaservizitalia.it, term that starts from the day on which the customer / third party enters physical possession of the item, or otherwise in the case of multiple items ordered by the customer with a single order and delivered separately, from the day on which the customer / third party receives the last article.
In the event that the customer has exercised the right of withdrawal, ceciliacapuano. com must reimburse the consumer the sums paid by them, within 14 days from the day that ceciliacapuano. com is informed of the customer's withdrawal.
The refund must be made with the same means of payment used by the customer for the initial transaction, unless the customer has expressly agreed otherwise and on condition that in any case he must not incur any costs as a result of the refund.
ceciliacapuano. com you can withhold the refund until you have received the items.
Following the withdrawal, the customer is required to return the items within 14 days from the date of communication of the withdrawal, at the headquarters of the ceciliacapuano. com either at the place indicated in the information provided, or at a third party authorized by ceciliacapuano. com upon receipt of the items.
If the value of the items has decreased, the customer must indemnify ceciliacapuano. com for the corresponding amount.
The customer will have to bear the direct cost of returning the items.
The right of withdrawal is excluded with regard to the purchase of tailor-made or personalized items.
If the return concerns an item that has arrived broken or damaged, it is necessary to contact us by e-mail 24 within hours from the arrival of the package.
Return procedure:
- Please contact us via contact form or by email at studio@ceciliacapuano.com and inform us regarding the order number and the reasons why you wish to return the item. We will process your return and are happy to advise you with any other questions you may have.
- We only accept returned items if they have been unworn, unworn, and with no signs of damage. The right of withdrawal is excluded for personalized items. The item (s) must be sent together with their original packaging (box, security seal, accessories, plugs, protections, package leaflets, etc.) and all documents received by ceciliacapuano. com.
- The products returned by the customer must not have been damaged, used, worn or washed, but may have been handled and inspected to determine their nature and characteristics.
- Any damaged goods that are returned must be in the condition in which they were received by the customer; the customer must not attempt to modify, manipulate or repair it.
ceciliacapuano. com also reserves the right to claim compensation for any damage caused by the negligent or malicious conduct of the customer at the time of returning the products.
ceciliacapuano. com can not be held responsible for lost or stolen products beyond its control, or for returns to the wrong address, or for delays in the delivery of products returned outside of its control, it being understood that the customer assumes all risks of the return. The customer is also required to provide proof of return.
- In the event of withdrawal, the customer will be reimbursed for all payments made to cecilia capuano.com according to the payment method chosen for the purchase, and for the product for which the withdrawal was exercised, delivery costs included.
ceciliacapuano. com will refund these amounts upon receipt of the returned product.
- After receiving the package, it may take a few days to process the return. You will receive a confirmation email regarding your refund. Refunds are credited with the same method used by the customer for payment at the time of purchase. Refunds are free for the customer
- In case of non-compliance with the conditions referred to in point 2, the return of the purchased goods is not paid.
